Chapter 01 — Managed Services & Licensing
Managed Services & Microsoft Licensing
Go-live is where most partners leave and most systems start to decay. Microsoft ships major updates twice a year, users ask for changes every week, and licenses drift away from what you actually use. We stay on as your team, keeping the process and data in shape while we administer, improve, and right-size licensing every month.
Triage backlog
In reviewTest release
ReadyDeploy changes
PlannedSupport users
Planned
02 — Scope
What's in scope
- Monthly platform administration and coordination
- Enhancement backlog planning and delivery
- Microsoft release and update management
- User support and issue triage
- Platform health checks and continuous improvement
- Microsoft licensing procurement and optimization
Every engagement follows our order of operations: process, data, then automation and AI. See how we work
03 — Outcomes
What changes when it's done right
- A team that knows your system and your business, month after month.
- A prioritized backlog instead of a pile of unanswered requests.
- Licensing that matches your headcount and usage, reviewed regularly.
Insights
Related reading
FAQ
Frequently asked questions
Do you support systems another partner implemented?
Yes. We start with a health check to understand how the system was built, document what we find, and then take over support. Many of our managed services clients came to us after go-live.
What does managed services include?
User support, administration, release testing, integration monitoring, and a prioritized enhancement backlog. We agree scope and priorities with you so support stays focused on what matters to the business.
Can you help us reduce Microsoft licensing costs?
We review who has which licenses, how they use the system, and where license types don't match roles. The goal is paying for what people need, which sometimes means reducing licenses and sometimes means changing them.
How do you handle Microsoft's release updates?
We review release plans, test updates in a non-production environment, and flag changes that affect your users or customizations before they reach production.
Is there a long-term contract?
We scope managed services around your needs and talk through terms during the scoping call. We'd rather earn the relationship each month than lock you in.
Next steps
Where this usually leads
Dynamics 365 CRM
Fix pipeline stages, account data, case routing, and security in Dynamics 365 Sales and Customer Service.
ExplorePower Platform
Replace shared inboxes, spreadsheet trackers, and manual approvals with governed apps and flows.
ExploreData & Integration
Fix the data model, integrations, migrations, and reporting that business applications depend on.
ExploreFinal chapter — Start
Let's talk about what's slowing your team down.
Tell us where work gets stuck, which systems are involved, and what needs to change. We will tell you whether we can help.